Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafestarbird.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users of cafestarbird.click and any related services, sales, marketing, or events. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Starbird Chicken operates under the domain cafestarbird.click and provides food ordering, delivery coordination, and related services. Our contact information is as follows:

2. Scope and Applicable Law

Starbird Chicken is based in the United States and operates in compliance with applicable federal and state privacy laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices related to privacy and data security.
• The California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA), for users who are California residents.
• The CAN-SPAM Act, governing commercial email communications.
• The Children's Online Privacy Protection Act (COPPA), which protects the privacy of children under 13.
• Any other applicable state or federal privacy regulations in the United States.

If you are a resident of California, additional rights and disclosures apply to you, as described in Section 11 of this Privacy Policy.

3. Information We Collect

We collect various types of information in connection with the services we provide. The categories of information we collect include the following:

3.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Date of birth (where required for age verification purposes)
• Username and password (stored in encrypted form)
• Payment information (credit/debit card details, processed through secure third-party payment processors; we do not store full card numbers)

3.2 Order and Transaction Data

We collect information about your food orders and transactions, including:

• Items purchased and order history
• Order preferences and dietary notes
• Delivery instructions and time preferences
• Transaction amounts and payment confirmations
• Promotional codes or loyalty points used

3.3 Usage and Technical Data

When you visit or interact with our website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URLs (the website you came from)
• Click-stream data and navigation paths
• Date and time of visits
• Error logs and performance data

3.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. These technologies help us recognize your browser, remember your preferences, and analyze site traffic. For more detailed information, please refer to Section 9: Cookie Usage of this policy.

3.5 Device Information

We may collect information about the devices you use to access our website, including:

• Device identifiers (such as mobile advertising IDs)
• Mobile network information
• Hardware model and screen resolution
• Operating system version
• App version (if applicable)

3.6 Communications Data

If you contact us via email, phone, or our contact form, we may retain records of those communications, including:

• The content of messages or inquiries you send us
• Our responses to your inquiries
• Records of complaints or feedback submitted

3.7 Location Data

With your permission, we may collect precise or approximate location data from your device to help you find nearby Starbird Chicken locations, calculate delivery ranges, and improve service accuracy. You can disable location tracking through your device settings at any time.

3.8 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms if you use social login features (e.g., "Sign in with Google" or "Sign in with Facebook")
• Third-party delivery partners and food aggregator platforms
• Analytics providers and advertising partners
• Payment processors confirming transaction status

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Coordinating delivery or pickup services
• Sending order confirmations, receipts, and status updates
• Managing your account and profile preferences
• Processing payments and refunds
• Providing customer support and responding to inquiries

4.2 Analytics and Service Improvement

• Analyzing usage patterns to understand how our website and services are used
• Monitoring website performance and identifying technical issues
• Developing new features, products, and menu offerings
• Conducting internal research and data analysis
• Improving website navigation, layout, and user experience

4.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing messages based on your preferences and order history
• Delivering targeted advertising on our website and third-party platforms
• Administering loyalty programs, contests, and promotional campaigns
• Notifying you about new menu items, limited-time offers, and events

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly at [email protected]. Opting out of marketing communications will not affect your receipt of transactional messages related to your orders.

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and addressing fraud, security breaches, and other harmful activities
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public

4.5 Business Operations

• Conducting audits and assessments of our business practices
• Managing business relationships with vendors, partners, and suppliers
• Facilitating business transactions, such as mergers or acquisitions

5. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services. These providers may access your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data. Such providers include:

• Payment processors (e.g., Stripe, Square, or similar platforms)
• Delivery and logistics partners
• Email and SMS communication platforms
• Web hosting and cloud infrastructure providers
• Analytics and data analytics platforms (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Advertising networks and marketing platforms
• Fraud detection and security service providers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Enforce our Terms of Service or investigate potential violations
• Protect the rights, property, or safety of Starbird Chicken, our users, or the public
• Detect or prevent fraud, security incidents, or other potentially illegal activities

5.3 Business Transfers

In the event that Starbird Chicken undergoes a merger, acquisition, asset sale, reorganization, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when you have explicitly consented to such sharing, or when you have directed us to share your information (for example, by connecting your account to a third-party service).

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive data, such as passwords, is stored using strong hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it for business purposes. All staff with access to personal data undergo privacy and security training.
• Secure Payment Processing: We do not store full credit card numbers. Payment information is handled by PCI-DSS compliant third-party payment processors.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and regular security scanning to protect our network infrastructure.
• Regular Security Audits: We periodically review our security practices and conduct vulnerability assessments to identify and address potential risks.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable federal and state breach notification laws, including relevant state statutes and any applicable FTC guidelines.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and will respond to verifiable requests within the timeframes required by applicable law.

7.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon receiving a verifiable request, we will provide you with a copy of the personal information we have collected, used, and shared.

7.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update certain information directly through your account settings on our website.

7.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions (such as when we are required to retain information to comply with a legal obligation, complete a transaction, or protect against fraud). Upon receiving a verifiable request, we will delete your personal information from our records and direct our service providers to do the same.

7.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. You may request that we transmit this information directly to another organization, where technically feasible.

7.5 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking the "unsubscribe" link in any marketing email, adjusting your notification settings in your account profile, or contacting us directly.

7.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of services because you exercised your privacy rights.

7.7 How to Submit a Request

To exercise any of the rights described above, you may contact us by:

• Email: [email protected]
• Website: cafestarbird.click

We may need to verify your identity before processing your request to ensure we are responding to the correct individual. We will respond to verifiable requests within 45 days. If we require additional time, we will inform you of the reason and the extension period in writing.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we follow are:

When personal information is no longer required for its original purpose and there is no legal basis for continued retention, we will securely delete or anonymize it.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the website to function properly (e.g., session management, shopping cart functionality). These cannot be disabled without affecting site performance.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information about page views, time spent on pages, and navigation paths (e.g., Google Analytics).
• Functional Cookies: These cookies remember your preferences and settings to provide a more personalized experience (e.g., language settings, saved addresses).
• Marketing and Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of marketing campaigns. They may be set by us or by third-party advertising partners.

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy available on our website at cafestarbird.click.

10. Children's Privacy

Starbird Chicken does not knowingly collect, solicit, or maintain personal information from children under the age of 18. In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deletion of the information, as required by applicable law.

We encourage parents and guardians to monitor their children's internet usage and to educate their children about safe online practices.

11. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights are in addition to the general rights described in Section 7 and include:

11.1 Right to Know

You have the right to request that we disclose what personal information we have collected about you in the past 12 months, including the categories of personal information, the purposes for collection, the categories of sources, and the categories of third parties with whom we share it.

11.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions under California law.

11.3 Right to Correct

Under the CPRA, you have the right to request correction of inaccurate personal information we maintain about you.

11.4 Right to Opt Out of Sale or Sharing

You have the right to opt out of the sale or sharing of your personal information. Starbird Chicken does not sell your personal information. However, we may share certain data with advertising and analytics partners, which may constitute "sharing" under the CPRA. You may exercise your right to opt out by contacting us at [email protected].

11.5 Right to Limit Use of Sensitive Personal Information

Under the CPRA, you have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, financial information, or information revealing racial or ethnic origin) to purposes necessary to provide the services you requested.

11.6 Categories of Personal Information Collected (CCPA Disclosure)

11.7 Submitting a California Privacy Request

California residents may submit a verifiable consumer request by emailing [email protected]. You may also authorize an agent to make a request on your behalf, provided the agent presents written authorization and you verify your identity directly with us. We will respond to verifiable requests within 45 days, with one possible 45-day extension when reasonably necessary.

12. International Data Transfers

Starbird Chicken is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection laws in the United States may differ from those in your country or jurisdiction. By using our website and providing us with your personal information, you consent to the transfer of your information to the United States.

We take steps to ensure that your data receives adequate levels of protection when transferred internationally, including by ensuring that our service providers implement appropriate safeguards consistent with applicable data protection laws. Where required by law, we implement standard contractual clauses or other approved mechanisms to legitimize international data transfers.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Starbird Chicken. These may include social media platforms, delivery partner websites, payment gateways, and promotional partners. We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party services you access through links on our website. The inclusion of a link does not imply our endorsement of the third party's privacy practices.

14. How to File a Complaint

If you believe that we have violated your privacy rights or that we are not handling your personal information in compliance with applicable law, we encourage you to contact us first so that we can address your concerns directly.

You may contact us at:

• Email: [email protected]
• Website: cafestarbird.click

If you are not satisfied with our response, you also have the right to file a complaint with the relevant data protection authority or consumer protection agency. For users in the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and enforcement of privacy laws.
  Website: www.ftc.gov
  Phone: 1-877-382-4357
• California Attorney General (for California residents): California residents may file complaints with the California Attorney General's Office regarding potential violations of the CCPA/CPRA.
  Website: oag.ca.gov/privacy
• California Privacy Protection Agency (CPPA): Established under the CPRA, the CPPA has authority to enforce California privacy laws.
  Website: cppa.ca.gov

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time in response to changes in our business practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at cafestarbird.click
• Update the "Last Updated" date at the top of this policy
• Notify registered users via email or a prominent notice on our website for significant changes

Your continued use of our website and services after any changes to this Privacy Policy will constitute your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

We will make every effort to respond to your inquiry within 30 business days. For verifiable consumer requests related to your personal information rights, we will respond within the timeframes mandated by applicable law.